FAQ for Families

Frequently Asked Questions for Families


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What makes East Coast Nannies the best choice?

We are committed to fulfilling your child care needs with ease and simplicity. ECN understands finding child care is one of the most difficult decisions you’ll ever make and we want you to know that we take steps to ensure your children are in the best hands. Please refer to our 7-Phase Screening Checkpoint to understand our hiring process.


What is covered during your phone consultation?

The phone consultation is a great way for us to get to know you and your unique needs. Much of the conversation involves listening to your needs, answering any questions you might have and examining our contract in detail with you to put your mind at ease.


What does the in-home consultation cover?

We provide our in-home consultation to all of our long-term placement families as well as our temporary care members.

Our unique in-home consultation sets us apart from other agencies. It is important for us to get a feel of how your home runs to help us understand your unique family dynamic. This helps us to streamline the hiring process by providing you with nannies that match your personality and not just your on-paper requirements. This consultation also helps us to provide the best fit for our available temporary nannies for your date-nights or last-minute care.


How long does the nanny search take?

The nanny search can take as little as 2 weeks or it could be up to 4-6 weeks in some cases. It’s very important not to rush your decision to ensure the best fit. If you’re concerned about hiring a nanny in the timeframe you’ve allotted just remember that East Coast Nannies has an outstanding temporary service. Our temporary care nannies are held to the same high standards as our long-term nannies. This is a great service to utilize while making a decision about your permanent placement.


How much does it cost to hire a nanny?

At East Coast Nannies we select only the most qualified candidates. Our nannies’ hourly rates are generally between $14-$25/hour increasing depending on experience. For specific services like a newborn care specialist, or overnight care nannies may charge $25+/hour.


What benefits do families often offer to nannies?

  • Partial health insurance coverage
  • Paid time off  (this includes vacation days, sick time and personal days)
  • Holiday bonus
  • Performance bonus
  • Yearly evaluation/raise
  • Car mileage reimbursement or use of family car during work hours

East Coast Nannies will discuss all salary and benefit options with your family to determine what is the most reasonable solution based on your personal situation.


How do taxes work?

Nanny taxes can seem overwhelming and confusing!

ECN is happy to help guide you through making the right payroll choice for your family. Taxes and payroll must be handled by our payroll company affiliates, a company of your choice or an accountant.

ECN requires proof of payroll sign-up by having the payroll company of your choice send ECN an enrollment verification statement. In addition, when the relationship between your family and the payroll company ceases, ECN asks the payroll company to send a notification confirming the end of the relationship.

ECN also offers a service to set payroll up for you with the company of your choice for a flat fee of $250.


What does the background check cover?

With regard to background checks East Coast Nannies follows the Association of Premier Nanny Agencies (APNA) and the International Nanny Agency (INA) high standards. This includes: Social security verification, multiple county hand search of court records to include felony and misdemeanor, national criminal database check, moving violation report, violent sex offender search and an online presence check. In addition, East Coast Nannies goes above and beyond in our interview process to make sure nannies are the most professional and reliable candidates. We provide the most thorough reference check possible by employing government tactics of checking references of references.


What happens if I’m unhappy with my placement?

We are confident in our placements and want our families to feel that confidence as well. East Coast Nannies provides an exclusive 1-year guarantee that is detailed in our contract. After you fill out the Family Inquiry Form our contract will immediately be e-mailed to you. We examine the contract with you in detail during your 30-minute phone consultation.


What geographical areas do you cover?

East Coast Nannies frequently works in the following towns, however, will consider placements throughout Maine, New Hampshire and Massachusetts.

Brunswick, Freeport, Pownal, Durham, Yarmouth, North Yarmouth, Cumberland, Falmouth, Gray/New Gloucester, Westbrook, Windham, Portland, South Portland, Cape Elizabeth, Scarborough, Saco, Biddeford, Wells, Kennebunk, Kennebunkport, Ogunquit, York, Kittery, Eliot, Berwick, North and South Berwick) to the Seacoast area of NH (including Portsmouth, Newington, Rye, Newcastle, Hampton, Hampton Falls, North Hampton, Seabrook, Durham, Dover Newmarket, Newfields, Exeter and Stratham) and the Greater Newburyport area (including Newburyport, (plum island), Newbury, West Newbury, Amesbury, Salisbury, Haverhill, North Andover, Andover, Rowley, Ipsich, Topsfield, Georgetown, Merrimac, Byfield, Groveland,  in Massachusetts.


 

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